If you have enquiries you can either get through to First Bank customer care number or use the First Bank customer care online chat. If you are a First Bank account holder, there are times when you have an issue and need to get it resolved. First Bank customer care number is available to its customers 24/7 and they have competent agents ready to solve all customer complaints.
Table of Contents
Problems Solved by First Bank Customer Care Number Line and Live Chat
- Information on First Bank products and services.
- Account balance enquiry
- Card transaction issues
- ATM card block request
- Online banking enquiries
- Online banking password reset
- Stop cheque instruction
- Card PIN re-issue request
- Statement of account request
- All complaints spanning across all First Bank products and services.
First Bank Customer Care Number Lines – 24/7 Availability
If you need to speak to First Bank customer care on phone, dial any of the numbers below. Make sure you have enough airtime on your phone if your complaint is much.
- 234 708 062 5000
- +234 1 9052326
- +234 1 9052000
- +234 1 448 5500
First Bank Customer Care Online Chat – 24/7 Availability
If you are the online kind of person then this option is for you. It is actually economical to contact them online instead of making calls to them.
- If you are on Twitter, direct all complaints to their Twitter handle @FirstBankngr.
- On Facebook, Drop comments on a message to the First Bank of Nigeria Limited page.
- Alternatively, you can send complaints in an email to firstcontact@firstbanknigeria.com
WARNING: I’ve seen people dropping complaints and posting their bank details here, this is wrong and we will not be held liable for any scam or deductions that occurs on your accounts by preying scammers. This is just a guide on how to get through to your bank’s Customer Care service. Be warned!!!
How has been your experience with First Bank Customer Care Number Line and First Bank Customer Care Online Chat? Drop comments below.
You need to visit the bank or call them from the numbers here.
Nobody picks those lines. I waste my airtime till i drop the call
Hi ..pls i wanted to withdraw a certain amount of money some days back using atm card but i was debited without payment…I called first bank customer care and they said it will be reversed in 24hours time….Till now….there hasn’t been any reversal ….Please What should I do..?
Hi,am not happy with my bank now. I subscribed gotv via first mobile app on the ,7tj of April,uptil now,gotv have received and has not activated me. Pls treat as urgent,thanks
Hello I am unable to complete transactions on the first online platform. the token is not working.
Hello
My credit card as been given my issue from the day one
I can’t pay anything online
online transaction i have fail but i have been debited i want to withdraw my money back to my account
Bros same as me o.. I recharged and I was debited but no card and I called and complained they said enh I should wait for 5 days.. 5days has passed o.. Person will even call call and call and even waste 500 card before they pick up
they refuse to answer emails when asked why they have not sorted out money because of internet
has made me very angry when they have been contacted several times and refuse to give any explanation or give updates on what is happening
I have been calling and I have gone short of airtime still no one answered u keep on repeating ur words and I kept on dailing
Good day, I tried recharging 3000 on a airtel line via first bank mobile app, the transaction sent a non successful notification I retried again… Not for me to check balance and see have been debited 6000… Pls reverse the transaction…. Here is my acc no 3115971425
ah just called them now dy ah not picking mah call nd mah airtime is burning
Hello
Pls I transfer money from diamond yhello account to my first bank account yesterday, I didn’t receive the money yet
I recharged my son line through first Bank mobile app, I was debited twice but he was not credited
Hello, good morning
My name is Akporotu Larry O. I’m having an issue with money that was transferred to my account yesterday. I’ve tried calling but my calls don’t get attended to. I’ve complained on first bank official Facebook page as well. I need an answer please ’cause it’s really urgent
You debite me yesterday that is why I message you
Please I dont know what is wrong with my acct, i can’t receive alert and I do business wuth it..my customers are waiting please..
I have problem with my account I opened account with my phone from *894 and the can’t transfer what should I do and it is urgent
Pls i wnt to kwn how to check ma BVN num
Read this – https://howtotechnaija.com/how-to-check-bvn-etisalat-mtn-glo/
No body picks dat call line. Is it not a 24/7 line or dont they pick calls during weekends
Pls admin how much can a savings account contain cuz am in dubai now i want to know
It depends, like 500,000. That’s if your using a permanent viters card or driver’s license but for temporary voters card, your account can’t be more than 90k. If its 100k you can’t access it.
Have been trying too put a call through and no one is picking up it has consume all my airtime
have been receiving otp before but now am not receiving it again
This is the second time am trying to recharge my phone and have been debited and my credit not sent. Kindly look into this, I know the money is small but little drops of water make an ocean.
Hello I bought airtime on my using *894* and my account has been debited to there is no airtime on my fone
Please I need an update on western union ,do they operate even now that there is strike, please I am in portharcourt and I have a transaction to carry on I need this update is is so important
How do I include all my other accounts in internet banking apps? I have 3 and have ATM card on them. It is only one that is on the app.
Dear esteemed staff of firstbank, plsI want to understand how to invest on Nigeria treasury bills, I am interested in the 91 day window. use a figure to make me understand how to calculate the interest. tnx
someone sent me some money to my account at 6/10/18, and I haven’t seen any alert, i have to call the person sent me the money so he could call his bank also and his own bank provide a verification number that the transaction is successful i went back to my bank with the transaction ID number but you customer care said they can’t do anything to it, first bank customer service is very bad, I feel so depressed about it, I try all those numbers you post they are busy
Please my name is Nwafor victor Obinna. I want to know how to upgrade my daily transaction using *894#.the one hundred thousand maximum for a day is too low to my handling. Is there any code that I can use to upgrade it, thanks and God bless you first bank plc
Please my atm card has expired and I need another one, presently am in abroad how can I get new one
My name is Mohammed Alfa please I was debited since 12 October 18 on the process of recharging my Star time network but uptill know no reversion to my account
I Send Money To My Account And I Could’nt See The Alert
Hello
I’m surprised I recharged a #500 MTN voucher since 25-OCT-2018 and was debited from my account and up till now, a reversal was not made and an MTN VTU was not credited too. I did an #100 recharge on the 26-OCT-2018 and was successfully debited from my account and an #100 VTU was credited. MTN said the initial problem was from my bank and am surprised it’s 4 days now and nothing as been done.
I have the debited confirmation below:
Your Acct ? Has Been Debited with NGN500.00 On 25-OCT-2018 22:16:01 By QS894:101300000981137091/2348107515732. Bal: NGN?CR
And why are all the customer care numbers listed on the page not existing and available?
Thanks
The *894# service is seriously misbehaving, is displaying saving account opening procedure.
Please correct this anomaly.
Go any first bank branch, frustrate them, the issue will be sort out.
I need soda overdraft, how can I apply it online
Pls I subscribed for gotv in two days ago and my account was debited without reconnecting me to gotv services, may I know what happened?
I loaded card Nd it was deducted from my acct,pls help me to return it because it is not just happening
Pls I need ur audience nd prompt action.last month salary was paid nd with immediate effect #56,000 nd little change was debited in place of #38,000 with little change(28,000loan repayment then NCC repayment).pls dre excessive charge of #18,000.pls do d needful
Please how can i get in touch with first bank live chat?
automatically collection of my money
without no alert
or not even a reason sent as a sms
I don’t really understand first bank now a days o
I HAVE BEEN DEBITED WITH TEN THOUSAND NAIRA WHEN I TRIED TO WITHDRAW SAME AMOUNT FROM MY ACCOUNT. MY SAVINGS ACCOUNT NUMBER IS 3012938783. THE TRANSACTION WAS DONE TODAY BEING THE 08TH DAY OF NOVEMBER, 2018. PLEASE KINDLY ASSIST ME IN REVERTING MY MONEY. IT WAS AN INTRA BANKING TRANSACTION. I USED MY FIRST BANK ATM CARD TO MAKE THE TRANSACTION IN A FIRST BANK ATM MACHINE . THANK YOU.
How may I know the maximum amount to save in my account?
may l know what’s happening to First bank of Nigeria…… l don’t understand why my Account in /with first bank will been crediting/credited another Bank without me doing the transactions since 16 October till now without solution ??? every bless day 4 thousand naira will be debited from my account n will been credited into someone account in GT Bank ??? thank
please i need å reverse on the total amount of #300 recharge which you people debited me,first i complained of #100 as if that was not enough #200 i demand for å reverse has exceeded 48 hrs i dont want to write to CBN for the sake of #300
pls help me out my atm card has been stolen,i want to block it.
Something is going in my account right they is one site they paystack payment in ikeja just Deb my with twenty thounsand naira and I want first Bank to do something about that my that is missing right I want my money back or I will colse my account with first Bank what is this
I committed a crime by enrolling for BVN in your bank as several attempts to effect correction of same has proved abortive. You have terrible set of people at your customer service desk in that branch by Adeniyi Jones junction on Oba Akran, ikeja. I have visited that same branch for the 9th time last Monday and the issue still persist. My first name was erroneously repeated as my middle name i.e my middle name does not exist on my BVN details. All I need them to do is to lias with Nibss for correction as the error is not from me. I have my salary tied down at another bank leaving me to borrow from people just because your staff don’t know their job. I was told my request can be completed and reflect by 4pm same day if initiated early enough. I sent a message to your twitter handle @FBN_help while I was in the branch and didn’t get a response until after 2days.
I hope this can be resolved here.
I just try recharging my glo line online with *894#, was debited and yet my line was not credited. Please I want that transaction reversed. The total money debited was 2000 naira because I did it twice of 1000 naira each.
i have not received alert for the past three weeks please want to find out why
Please, i made a transfer of #8000 i was debited but the recipient account was not credited. kindly help refund my money.
someone sent money to me since last night and have I Haven’t receive alert and I want the money bad am tired of all this
Please how can I call for a ref ID. Made transfer from first bank to Diamond using App but receipt was not generated.. And call nobody picked up. Plz I need urgent reply
I tried to recharge through dialing *894*amount # a total of #1,150 was debited from my account but I did not receive the airtime from MTN.
Hi
Please I transferred money to someone on Thursday I got a debit alert but the person didnt get the money.and it has not reversed back!!
Hello how are you doing today i need you help i have problem about my OTP . I just get new phone and i download firstbank mobile App since yesterday they are not send my OTP please help me out on it .
Hello how are you doing today i have problem with my OTP i trying to download first app to my new phone but they are not send me my OTP since yesterday please i need you help asap
Hello how are you doing today i need you help i have problem about my OTP . I just get new phone and i download firstbank mobile App since yesterday they are not send my OTP please help me out on it .
Hi how can I change my number on bvn I lost the formal number I use there I want to change it to 08100017854 from 08188491681
How can i get my OTP i need it asap .
I registered for Internet banking sometime this year, i wanted to use the service this morning and it showed me that my user ID has expired. My name is Rakiya L. Idris my account which links my other First Bank accounts is 3070383800.
kindly let me know what to do, am i expected to go to the bank again or can you assist from the customer service level.
Pls somebody make payment into my account this morning up thing now I have not received a credit alert what is wrong with it my account details 3117850793 Inya Precious Ogbonnia
Hello Sir/Madam, Just to inform that i have not been receiving debit & credit information alert notification through email address. this are my acct detail. Name : Emmanuel Nse Ekpenyong , Acct no: 3025 3256 44, Email address: dadnusky@yahoo.com & Phone no: 0803939124, Please kindly notify me on daily information on my first bank saving account through my email also for good customer services. Thanks my regards to you all and happy xmas in advance.
I want to know if secondary market treasury bill is on for tomorrow and how much is the interest on 700000 naira. Thanks.
Please I need a reverse of my money. I recharge #200 and you people deducted #400 from my account. Am not happy about such services.
good madam/sir, this is a fraud alert. i paid in #10,000 (5000 each) into this account:
ACCOUNT NAME: TESLIM IKIMOT OMOLARA
ACCOUNT NUMBER: 3100107824
THE ABOVE ACCOUNT IS SAID TO BELONG TO THE CEO OF LAVITA RICCA TRUST FUND
THE ADMIN OF THE LAVITA RICCA IS CALLED CHYNTHIA WITH MOBILE NUMBER: 08026137529
PLEASE, KINDLY INVESTIGATE THAT ACCOUNT./
I RUN MY CHILDREN(ESORO CHINAZA PRECIOUS &
ESORO CHIMAMANDA DIANIELLA) ACCOUNT WITH FIRST BANK.
I WAS GULLIBLE, NEEDED SOME EXTRA CASH.
OTHERS SHOULD NOT FALL INTO THE SAME MISTAKE AS I DID.
THANK YOU.
MR. ESORO NDUKA MICHAEL;
Adeleye Opeyemi babatunde
Account number 3029081324
All transactions I make to account number
0054431539
Access bank is not reflect #3000 was paid from my mobile phone
And I activated to my gotv account today
IUC 2028986191 and IUC 2022309144
it’s not reflected on both accounts as well and all the money as deducted
Please help
I made a recharge of #500 from my first bank accont on the 13/12/2018 but to my surprise my accont was debited but my line was not recharged. I went ahead calling first bank customer care and I was told it will be reversed within five working days. Nothing has been done about it till now. Today again I regarded another #500 from the same first bank accont of mine but my accont was debited but my line was not recharged again. Please help me look into by reversing #1000
please I bought #200.00 on the 02/01/2019 my Account was debited twice without my MTN been credited and just now I requested for #500.00 MTN card on line my account is debited without my MTN line being created. kindly my MTN line now with the said amounts
God day sir, am by name Ibrahim Ahmad with account number 2020732389,and phone number 08025044148, I made a transaction at about 4:40pm yesterday 09/01/2019 through ATM machine in Kaura Namoda Zamfara State, in which I requested for #40,000 the money was not and my ATM card was not out after a while the card came out telling me out of service without the money. I later request for #20,000 three times I got the money and #2000 making #62,000. I later check my balance #102,000 was deducted from my account. I will be very happy if my money will be reverse back to my account. Am in need of the money urgently. Thanks
I withdraw 2000 naira from union bank 33 new market road nkpor – Agu Anambra state on 17 January 2019 but was debited and not paid.
I made a recharge of #900 from my first bank account on the 26/01/2019 but my account was debited but my line was not recharged. I contacted the mtn customer service and they told me the problem is from my bank that I should be patient that the money is going to be reversed back into my first bank account but nothing has been done about it till now. Please help me look into it and make the possible solution to it. Thanks. 08065689573.
What’s all this rubbish all about, it is better you don’t have customer care line than wasting someone’s airtime, I’m really dissapointed, I wasted #200airtime just now, at least I use some other bank, and they we’re not like this
please brief me more on the Etihad airline promo
If ur account was debited for failed transaction, d value wil b reversed back to your acct within 24hrs or seven wrking days. Just check your balance for increase as reversal does not generate alert. I kno cos i wrk with Firstbank(Best Bank in Nigeria)
How cay you say that best bank in Nigeria are you kidding me with all these unresolved problems…Do you know how many emails i have sent to this bank and a problem has linger for 5 good working days without resolving it…It seems this take pleasure in creating emotional torture in their costumers….if you actually work with first bank i want a reply from you sooner than later.
I actually want to know why should be an interference or put my account on hold unjustly even without my knowledge and permission ,i have sent emails to their email box yet the problem is not solved i personal went to the and had the upgrade done at Ayobo branch but right now i don’t why they are putting my bank on hold or what upgrade they are talking about and i am not in the country right now.please i want answers and solutions .
I sent some money to someone with ATM machine at 2/03/19, and the person haven’t seen any alert, pls can i knw what going on pls….
Pls I made a recharge of 200 my acct I’ve been debited, since yesterday my mtn line was not recharged.
Pls I made a recharge of 200 my acct I’ve been debited since yesterday, and my mtn line was not recharged.
please am not in nigeria now, please how can i activate first bank on line banking? please get back to me on my email is urgent
I sent a mail✉ since Friday and am yet to receive a response
I called all the customer care line severally no one answered it’s really not encouraging as other banks don’t take forever to reply their mails… You need to put more effort on attending to your customers through this means.. I need not to visit a bank at all times for small issues that can be sorted out through mails or phone call…
I only requested for my bank statement and it’s taking forever
they eventualy pick my call after 15min….nawa firstbank
i am not in nigeria , how can i get first bank mobile app …
I bought airtime at about 4am this morning but was not credit on my phone but debit on my account #250… This is the third its happening and this is my first time of complaining, pls firstbank reverse my money, thanks.
pls i need my a/c no
does first bank work with e-transfer (electronics transfer ) from other countries
branch financial loan international ,does it have a with firstbank? .Iam worried i have given my bank secret details to them.
How long does it take to change your firstbank phone number, it urgent pls
First Bank You Don,t To Know The Important Of Custoimer, I Have Reason
Hallo, today, the 29th day of March 2019, I was debited with the sum of N60,000 ( sixty thousand naira) at ATM along Lekki/Epe express way, Lagos, without being paid the liquid corresponding cash. I have tried the lines here but no one picked up. Please what will I do.
I bought an airtime of 200 naira online on my first bank account, my money was deducted from my bank but didn’t recharged me with 200 Naira, this happened on the 5th of April 2019 around after 11 o’clock AM. Please reverse my money back as this will be the second time am experiencing this , the first time was Feb 23th where 400 naira was removed on the same way
My own was 2000 naira oooo
I bought card from my account tru first mobile…. My money was deducted but no card pls I need my money back or my card.. That’s d last card with me…1000 card precisely
I wedraw money today it was not given to me but i was deducted no alert before and after
I wanna contact live chat person first bank nigeria please give me option where i must contacting its all about froud
useless bank, just b wasting people’ s airtime. I think we should report to d CBN
I subsscibed Gotv plus at 2000 naira yesterday, I was deducted and I was not subsscibed. Please kindly help m e out
Good morning i have a problem, i lost my ATM card long time ago back in Nigeria and now i’m in Ghana i have been doing some transfer here in Ghana with MTN code but of recent i notice the transaction doesn’t work for me again instead they tell me i have no card to continue this process, so what need you to help me out if there is any way i can make transfer with my MTN code even though is going to cost me some charges i’m ready for it.
please I bought airtime for someone on my phone using *894# now I have been debited and is not reflected on the person account…..I want my money back
Pls I made payment through remita up till now i didn’t reflect on my school portal and registration is closing tomorrow
Good morning sir/ma.
I’ve opened an account with First bank since last two weeks and am still unable to get my account number. Why?
hello please what is the code for blocking first bank account, my sister has been blackmailed, she receieved a call and called her bvn code to them and her atm card pins. she wants to block the account before they withdraw her money.
hello please what is the code for blocking first bank account, my sister has been blackmailed, she recieved a call and called her bvn code to them and her atm card pins. she wants to block the account before they withdraw her money.
Good morning to you FBN Customer Care Team. I woke up this morning to find out that I can’t access my account via your App which of course I’ve been using for several months now. When I tried to log in, “no customer details found ” popped up! And next was “no account found”!
Please what could be going on with my account? Or how do I come out of this as I need to make some urgent transactions.
I would appreciate a reply please. Thanks.
Please i try recharging my phone from my account yesterday and I was debited but not credited till now and it was not reversed back to my account
Pls I made a transaction on Monday 6/05/2018 which was unsuccessfully and I was debited my money asnt being refunded pls I need my money to be refunded thank you
Today makes it the tenth time I’ll be debited for recharging through my mobile app and I won’t receive the airtime, this nonsense has to stop, I called your customer care line countless times but they will never pick my call,first bank is the worst bank so far, no regards for customers
I attempted to buy a mtn recharge card of 2200 from my first Bank account amount was deducted but airtime not credited to my line on 30/4/19 12:56 pm
Hello.
I make transaction on stackpay online the transaction fail and my acc was debited 4times..
I make transaction of 2000 to someone and the transaction fail and my acc was debit 4times. 8000 was debit in my account.. Dis is absolutely unfair.I check my bank statement no money was recorded.. 24hour now my money as not being reversed
This is absolutely nonenses.wat is the essence of this online care.. this bank has not improve still remain d same just like house mode block with unreasonable old staff… everything abt first bank was poor, poor networking transaction,with old staff both cashier and customer care dep… it better u change name from first bank.. bsc I dnt no y den name it first bank.. his better u change it to LAST BANK… scam bank how can someone text, called,no respond.. and you are called first bank… Am losing my money calling and texting no respond..scam bank
I James Aderemi Olufemi, with account number 2020773023,made a web payment of #100,500 to Branch this morning and till now, it has not been delivered to Branch and the money is no longer in my account.
My name is Abimbola Olanrewaju Alakaba, I made an online payment of 3,500naira through inter-switch yesterday 6th of June 2019, my account was debited and my online wallet was not credited. After the transaction it wrote transaction successful, kindly look into it pls.
I need a loan from first bank,
First bank not making me happy at the moment. they restricted me from doing transaction with my account with no prior notice. even after submitting all required documents to them. They are still yet to respond. am very disappointed with your services.
Some cash was transferred to my account this morning and the money haven’t reflect in my account still
Hello, cash was transfer from gtbank App to my first bank account yesterday and receipt has been generated that the transaction was successful. Till now making it 12hrs and have not receive the money in my account, what do I do?
Account number..3118419119 taiwo bamidele mustapha.
i tried to make transaction on my account but keep given me error message like account not eligible. kindly help and assist.
Please i recharge from my bank and i was debited but did not get the value for my transaction, i need this resolve ASAP. Thanks.
I visited your branch to change my name after marriage, and was told I need Sworn Affidavit after presenting my marriage certificate, valid Identity card (bearing my husband’s name) and newspaper publication. I am a dissatisfied customer because I earlier visited same branch and was told I need only what I presented. What do I need Sworn Affidavit for? My friend with another bank did her own without sworn affidavit.
Please I need quick response…
Please i woke up this morning to check my account and I noticed my whole money was gone andown account balance was -13730 niara.. i have been calling first bank no response, I have written emails but no reply. The funny thing is that I got no alert that my account was debited and it does not reflect on my bank statement. I made no such transcation with my account. Why this. Why me. I need my money someone please help
I SEND 15000 TO MY FRIEND AND I WAS DEBITED SINCE 17/8/2019 AND UP NOW HE HAS NOT RECEIVE THE ALERT. PLEASE KINDLY REVERS BACK MY MONEY TO MY ACCOUNT TODAY. THANKS.
These people aren’t even responding to these complaints!
i made an online payment that failed, i was debited and the payment was not successful
please treat as urgent. thanks
date: 14/09/2019
amount: #1,000
payment medium: paystack
account:3075304590
Please i have been trying to transfer money to my bet9ja account but an OTP was sent to me through a mobile number, but the mobile number is not my number, my account number is 3037004212 and my mobile number is 2348032546630 while the mobile number where the OTP was sent is 234814***6977. Thanks for help
I recharged my phone last night 28/10/2019 through my account, i was debited but didn’t see the airtime on my phone. Please reverse the money. Thanks
I need to change my phone number to enable me receive otp, first contact gave approval after sending necessary papers and was asked to contact first bank or first contact which l have been trying to for the past one week. The automated voice keeps repeating same thing over and over. What do l do. I’m presently not in Nigeria. Thanks
Have apply for loan ,but I was not able to apply ,the one i borrowed have paid back ,but i want to apply for another one pls i need assistant
hello Please I can pay for transactions online with my Firstbank debit card since morning, it been giving (authentication failed, incorrect OTP).
Have lost my phone with the Sim i normally use your receive otp code and I want to open firstmonie account online
Good day I bought mtn credit of 4800 around 12 noon but the line 08149736279 has not been credited and my first bank account 3054033738 has been debited
Good day I bought mtn credit of 4800 around 12 noon but the line 08149736279 has not been credited and my first bank account 3054033738 has been debited
This bank is a piece of shit, I bought recharge card with ussd code and they debited me and no card was loaded on my sim
Please, how can I block my atm
Sir please how long will Ria return back money to sender if not pick up by receiver because no bank open ?
I mistakenly made a transfered into wrong account.
Please help me out
Somebody is using first bank account number to collect money for people pls I help your help.
hello sir someone transfer 274,000 to my account since Friday and i did not see alert till now how can you help me out please……
secondly have lost my ATM so i want you to block it for me.
Please first bank ng, u people should refund me my money , i was debited since december 31st last year2020
I tried recharging my line using *894#, i was debited without been paid.
up to 4 times now that I will recharge through my bank account and you will be debiting me without successful transaction. I want all my money back
It’s rather sad and annoying that we use airtime to put calls through to the customer care line and after lots and lots of talk and advert, no one gets to speak. I think you guys should consider the fact that those calls are not free. I had an emergency today where I loaded airtime to my number and I was debited without getting the airtime. I called the customer care line for minutes and all I heard was adverts and adverts. With my airtime?
Pls I recharged from my first bank and my money is supposed to remain 500hundred naira but wat I’m seeing on my balance is 188naira I really don’t understand why you guys are just cutting my money like dis