First Bank Customer Care Number and Online Live Chat

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If you have enquiries you can either get through to First Bank customer care number or use the First Bank customer care online chat. If you are a First Bank account holder, there are times when you have an issue and need to get it resolved. First Bank customer care number is available to its customers 24/7 and they have competent agents ready to solve all customer complaints.

Problems Solved by First Bank Customer Care Number Line and Live Chat

  • Information on First Bank products and services.
  • Account balance enquiry
  • Card transaction issues
  • ATM card block request
  • Online banking enquiries
  • Online banking password reset
  • Stop cheque instruction
  • Card PIN re-issue request
  • Statement of account request
  • All complaints spanning across all First Bank products and services.

First Bank Customer Care Number Lines – 24/7 Availability

If you need to speak to First Bank customer care on phone, dial any of the numbers below. Make sure you have enough airtime on your phone if your complaint is much.

  • 234 708 062 5000
  • +234 1 9052326
  • +234 1 9052000
  • +234 1 448 5500

First Bank Customer Care Online Chat – 24/7 Availability

If you are the online kind of person then this option is for you. It is actually economical to contact them online instead of making calls to them.

WARNING: I’ve seen people dropping complaints and posting their bank details here, this is wrong and we will not be held liable for any scam or deductions that occurs on your accounts by preying scammers. This is just a guide on how to get through to your bank’s Customer Care service. Be warned!!!

How has been your experience with First Bank Customer Care Number Line and First Bank Customer Care Online Chat? Drop comments below.

Posted by Biodun

Passionate about Technology and everything concerning it. Avid Gamer and Music Lover. Loves Chelsea FC. Overall, a nice guy. Find me on Instagram and Twitter.

88 comments

      • Bros same as me o.. I recharged and I was debited but no card and I called and complained they said enh I should wait for 5 days.. 5days has passed o.. Person will even call call and call and even waste 500 card before they pick up

    • they refuse to answer emails when asked why they have not sorted out money because of internet
      has made me very angry when they have been contacted several times and refuse to give any explanation or give updates on what is happening

    • It depends, like 500,000. That’s if your using a permanent viters card or driver’s license but for temporary voters card, your account can’t be more than 90k. If its 100k you can’t access it.

  1. This is the second time am trying to recharge my phone and have been debited and my credit not sent. Kindly look into this, I know the money is small but little drops of water make an ocean.

  2. Please I need an update on western union ,do they operate even now that there is strike, please I am in portharcourt and I have a transaction to carry on I need this update is is so important

  3. How do I include all my other accounts in internet banking apps? I have 3 and have ATM card on them. It is only one that is on the app.

  4. Dear esteemed staff of firstbank, plsI want to understand how to invest on Nigeria treasury bills, I am interested in the 91 day window. use a figure to make me understand how to calculate the interest. tnx

  5. someone sent me some money to my account at 6/10/18, and I haven’t seen any alert, i have to call the person sent me the money so he could call his bank also and his own bank provide a verification number that the transaction is successful i went back to my bank with the transaction ID number but you customer care said they can’t do anything to it, first bank customer service is very bad, I feel so depressed about it, I try all those numbers you post they are busy

  6. Please my name is Nwafor victor Obinna. I want to know how to upgrade my daily transaction using *894#.the one hundred thousand maximum for a day is too low to my handling. Is there any code that I can use to upgrade it, thanks and God bless you first bank plc

  7. Hello
    I’m surprised I recharged a #500 MTN voucher since 25-OCT-2018 and was debited from my account and up till now, a reversal was not made and an MTN VTU was not credited too. I did an #100 recharge on the 26-OCT-2018 and was successfully debited from my account and an #100 VTU was credited. MTN said the initial problem was from my bank and am surprised it’s 4 days now and nothing as been done.

    I have the debited confirmation below:

    Your Acct ? Has Been Debited with NGN500.00 On 25-OCT-2018 22:16:01 By QS894:101300000981137091/2348107515732. Bal: NGN?CR

    And why are all the customer care numbers listed on the page not existing and available?

    Thanks

    • The *894# service is seriously misbehaving, is displaying saving account opening procedure.
      Please correct this anomaly.

  8. Pls I subscribed for gotv in two days ago and my account was debited without reconnecting me to gotv services, may I know what happened?

  9. Pls I need ur audience nd prompt action.last month salary was paid nd with immediate effect #56,000 nd little change was debited in place of #38,000 with little change(28,000loan repayment then NCC repayment).pls dre excessive charge of #18,000.pls do d needful

  10. automatically collection of my money
    without no alert
    or not even a reason sent as a sms
    I don’t really understand first bank now a days o

  11. I HAVE BEEN DEBITED WITH TEN THOUSAND NAIRA WHEN I TRIED TO WITHDRAW SAME AMOUNT FROM MY ACCOUNT. MY SAVINGS ACCOUNT NUMBER IS 3012938783. THE TRANSACTION WAS DONE TODAY BEING THE 08TH DAY OF NOVEMBER, 2018. PLEASE KINDLY ASSIST ME IN REVERTING MY MONEY. IT WAS AN INTRA BANKING TRANSACTION. I USED MY FIRST BANK ATM CARD TO MAKE THE TRANSACTION IN A FIRST BANK ATM MACHINE . THANK YOU.

  12. may l know what’s happening to First bank of Nigeria…… l don’t understand why my Account in /with first bank will been crediting/credited another Bank without me doing the transactions since 16 October till now without solution ??? every bless day 4 thousand naira will be debited from my account n will been credited into someone account in GT Bank ??? thank

  13. please i need å reverse on the total amount of #300 recharge which you people debited me,first i complained of #100 as if that was not enough #200 i demand for å reverse has exceeded 48 hrs i dont want to write to CBN for the sake of #300

  14. Something is going in my account right they is one site they paystack payment in ikeja just Deb my with twenty thounsand naira and I want first Bank to do something about that my that is missing right I want my money back or I will colse my account with first Bank what is this

  15. I committed a crime by enrolling for BVN in your bank as several attempts to effect correction of same has proved abortive. You have terrible set of people at your customer service desk in that branch by Adeniyi Jones junction on Oba Akran, ikeja. I have visited that same branch for the 9th time last Monday and the issue still persist. My first name was erroneously repeated as my middle name i.e my middle name does not exist on my BVN details. All I need them to do is to lias with Nibss for correction as the error is not from me. I have my salary tied down at another bank leaving me to borrow from people just because your staff don’t know their job. I was told my request can be completed and reflect by 4pm same day if initiated early enough. I sent a message to your twitter handle @FBN_help while I was in the branch and didn’t get a response until after 2days.
    I hope this can be resolved here.

  16. I just try recharging my glo line online with *894#, was debited and yet my line was not credited. Please I want that transaction reversed. The total money debited was 2000 naira because I did it twice of 1000 naira each.

  17. Please, i made a transfer of #8000 i was debited but the recipient account was not credited. kindly help refund my money.

  18. someone sent money to me since last night and have I Haven’t receive alert and I want the money bad am tired of all this

  19. Please how can I call for a ref ID. Made transfer from first bank to Diamond using App but receipt was not generated.. And call nobody picked up. Plz I need urgent reply

  20. I tried to recharge through dialing *894*amount # a total of #1,150 was debited from my account but I did not receive the airtime from MTN.

  21. Please I transferred money to someone on Thursday I got a debit alert but the person didnt get the money.and it has not reversed back!!

    • Hello how are you doing today i need you help i have problem about my OTP . I just get new phone and i download firstbank mobile App since yesterday they are not send my OTP please help me out on it .

  22. Hello how are you doing today i have problem with my OTP i trying to download first app to my new phone but they are not send me my OTP since yesterday please i need you help asap

  23. Hello how are you doing today i need you help i have problem about my OTP . I just get new phone and i download firstbank mobile App since yesterday they are not send my OTP please help me out on it .

  24. I registered for Internet banking sometime this year, i wanted to use the service this morning and it showed me that my user ID has expired. My name is Rakiya L. Idris my account which links my other First Bank accounts is 3070383800.

    kindly let me know what to do, am i expected to go to the bank again or can you assist from the customer service level.

  25. Pls somebody make payment into my account this morning up thing now I have not received a credit alert what is wrong with it my account details 3117850793 Inya Precious Ogbonnia

  26. Hello Sir/Madam, Just to inform that i have not been receiving debit & credit information alert notification through email address. this are my acct detail. Name : Emmanuel Nse Ekpenyong , Acct no: 3025 3256 44, Email address: dadnusky@yahoo.com & Phone no: 0803939124, Please kindly notify me on daily information on my first bank saving account through my email also for good customer services. Thanks my regards to you all and happy xmas in advance.

  27. Please I need a reverse of my money. I recharge #200 and you people deducted #400 from my account. Am not happy about such services.

  28. good madam/sir, this is a fraud alert. i paid in #10,000 (5000 each) into this account:
    ACCOUNT NAME: TESLIM IKIMOT OMOLARA
    ACCOUNT NUMBER: 3100107824

    THE ABOVE ACCOUNT IS SAID TO BELONG TO THE CEO OF LAVITA RICCA TRUST FUND

    THE ADMIN OF THE LAVITA RICCA IS CALLED CHYNTHIA WITH MOBILE NUMBER: 08026137529

    PLEASE, KINDLY INVESTIGATE THAT ACCOUNT./

    I RUN MY CHILDREN(ESORO CHINAZA PRECIOUS &
    ESORO CHIMAMANDA DIANIELLA) ACCOUNT WITH FIRST BANK.

    I WAS GULLIBLE, NEEDED SOME EXTRA CASH.

    OTHERS SHOULD NOT FALL INTO THE SAME MISTAKE AS I DID.

    THANK YOU.

    MR. ESORO NDUKA MICHAEL;

  29. Adeleye Opeyemi babatunde
    Account number 3029081324
    All transactions I make to account number
    0054431539
    Access bank is not reflect #3000 was paid from my mobile phone

    And I activated to my gotv account today

    IUC 2028986191 and IUC 2022309144

    it’s not reflected on both accounts as well and all the money as deducted

    Please help

  30. I made a recharge of #500 from my first bank accont on the 13/12/2018 but to my surprise my accont was debited but my line was not recharged. I went ahead calling first bank customer care and I was told it will be reversed within five working days. Nothing has been done about it till now. Today again I regarded another #500 from the same first bank accont of mine but my accont was debited but my line was not recharged again. Please help me look into by reversing #1000

  31. please I bought #200.00 on the 02/01/2019 my Account was debited twice without my MTN been credited and just now I requested for #500.00 MTN card on line my account is debited without my MTN line being created. kindly my MTN line now with the said amounts

  32. God day sir, am by name Ibrahim Ahmad with account number 2020732389,and phone number 08025044148, I made a transaction at about 4:40pm yesterday 09/01/2019 through ATM machine in Kaura Namoda Zamfara State, in which I requested for #40,000 the money was not and my ATM card was not out after a while the card came out telling me out of service without the money. I later request for #20,000 three times I got the money and #2000 making #62,000. I later check my balance #102,000 was deducted from my account. I will be very happy if my money will be reverse back to my account. Am in need of the money urgently. Thanks

  33. I withdraw 2000 naira from union bank 33 new market road nkpor – Agu Anambra state on 17 January 2019 but was debited and not paid.

  34. I made a recharge of #900 from my first bank account on the 26/01/2019 but my account was debited but my line was not recharged. I contacted the mtn customer service and they told me the problem is from my bank that I should be patient that the money is going to be reversed back into my first bank account but nothing has been done about it till now. Please help me look into it and make the possible solution to it. Thanks. 08065689573.

  35. What’s all this rubbish all about, it is better you don’t have customer care line than wasting someone’s airtime, I’m really dissapointed, I wasted #200airtime just now, at least I use some other bank, and they we’re not like this

  36. If ur account was debited for failed transaction, d value wil b reversed back to your acct within 24hrs or seven wrking days. Just check your balance for increase as reversal does not generate alert. I kno cos i wrk with Firstbank(Best Bank in Nigeria)

  37. How cay you say that best bank in Nigeria are you kidding me with all these unresolved problems…Do you know how many emails i have sent to this bank and a problem has linger for 5 good working days without resolving it…It seems this take pleasure in creating emotional torture in their costumers….if you actually work with first bank i want a reply from you sooner than later.

  38. I actually want to know why should be an interference or put my account on hold unjustly even without my knowledge and permission ,i have sent emails to their email box yet the problem is not solved i personal went to the and had the upgrade done at Ayobo branch but right now i don’t why they are putting my bank on hold or what upgrade they are talking about and i am not in the country right now.please i want answers and solutions .

  39. I sent some money to someone with ATM machine at 2/03/19, and the person haven’t seen any alert, pls can i knw what going on pls….

  40. please am not in nigeria now, please how can i activate first bank on line banking? please get back to me on my email is urgent

  41. I sent a mail✉ since Friday and am yet to receive a response
    I called all the customer care line severally no one answered it’s really not encouraging as other banks don’t take forever to reply their mails… You need to put more effort on attending to your customers through this means.. I need not to visit a bank at all times for small issues that can be sorted out through mails or phone call…
    I only requested for my bank statement and it’s taking forever

    • I bought airtime at about 4am this morning but was not credit on my phone but debit on my account #250… This is the third its happening and this is my first time of complaining, pls firstbank reverse my money, thanks.

  42. Hallo, today, the 29th day of March 2019, I was debited with the sum of N60,000 ( sixty thousand naira) at ATM along Lekki/Epe express way, Lagos, without being paid the liquid corresponding cash. I have tried the lines here but no one picked up. Please what will I do.

  43. I bought an airtime of 200 naira online on my first bank account, my money was deducted from my bank but didn’t recharged me with 200 Naira, this happened on the 5th of April 2019 around after 11 o’clock AM. Please reverse my money back as this will be the second time am experiencing this , the first time was Feb 23th where 400 naira was removed on the same way

  44. I bought card from my account tru first mobile…. My money was deducted but no card pls I need my money back or my card.. That’s d last card with me…1000 card precisely

  45. I wanna contact live chat person first bank nigeria please give me option where i must contacting its all about froud

  46. I subsscibed Gotv plus at 2000 naira yesterday, I was deducted and I was not subsscibed. Please kindly help m e out

  47. Good morning i have a problem, i lost my ATM card long time ago back in Nigeria and now i’m in Ghana i have been doing some transfer here in Ghana with MTN code but of recent i notice the transaction doesn’t work for me again instead they tell me i have no card to continue this process, so what need you to help me out if there is any way i can make transfer with my MTN code even though is going to cost me some charges i’m ready for it.

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