If MTN is your network service provider, you would have had cause to contact MTN customer care to solve some issues. If you do not know the fastest way to get through to them this can be very frustrating especially when there is a problem you need to fix in time concerning your phone line.
MTN users normally want to make enquiries on MTN Data plans, call tariff plans, prepaid plans such as the mPulse plan, stopping data auto-renewals and the most common one which concerns opting out of irrelevant promotions and subscriptions that eats your airtime.
MTN customer care is available 24-hours on a daily basis to answer all your enquiries and complaints.
MTN Customer Care Number
This is one of the fastest ways to contact MTN, though you will still be put on hold for some minutes by the computer before a representative final pick it up.
- Dial 180 from your MTN line.
- If you are calling from another network, dial 08031000180 and if you are outside the country +2348031000180.
Bear in mind, you will be charged using the last two options since you are not using an MTN line.
Contact MTN Customer Care on Facebook
If you do not want to go through the stress of calling, you can just visit MTN Facebook page and drop them a message. A representative will reply to your message in no time.
Contact MTN Customer Care on Twitter
Contact MTN via a Nearest Service Centre
If you want to go see them in person and talk about your problems, MTN has service centres across all 36 states in the country. See the list here and addresses.
Another way to contact MTN customer care is via their feedback form. MTN is the best when it comes to things like this, just open the form, fill and submit.
Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at firstname.lastname@example.org.
Lastly, if you are a traditional kind of person and you still believe in the good old way of sending letters via the post office, mail one to the address below:
The Customer Care Manager,
MTN Nigeria Communications Limited
4 Aromire Street
Off Kingsway Road
MTN is here to serve you!