This article will provide information on Apple refund policy and how an unwanted item can be returned to get a refund. Many customers purchase various items from the Apple App store, however, there are occasions when a customer purchases the wrong product or is not satisfied with the item purchased.
Since Apple is a US company and they are bound by US policies, it is important to note the U.S. returns and Refunds Policy.
U.S. Returns & Refunds Policy
- A user has up to 14 days to return an item purchased. The days start to count from the day the item was purchased.
- Only direct purchases from Apple, either by online means or their retail shop can be accepted by Apple for refunds. Items purchased through third-party would have to be returned to the third-party.
- Every accessory and document provided during the purchase have to be provided in good condition.
However, some items cannot be returned and they include:
- Viewed software
- Online downloads
- Software upgrades
- App store Gift cards
- Apple Developer products
- Apple Print products
*Please note that a software can be returned if it hasn’t been installed and the seal has not been broken.
How to Return an Item – Apple Refund Policy
Ship your item back to Apple
To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.
After a successful sign in, items recently purchased can be viewed via recent orders. Select the item to be returned and click on “Start a return” link below your item and click on the “Get Started” option. A new page shall pop up and you’re required to confirm the item/s to be returned then click on “Initiate a Return” option.
Afterwards, read the provided instructions and click on “Print Return Label” option to print the shipping details. A user can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.
Bring your item to an Apple Store
A customer can return the item to any Apple Store available. An Apple employee shall attend to a customer and deal with the return process.
Apple Refund Policy
Immediately Apple receives the returned item, the refund process is started promptly. The refund shall be processed based on how the item was purchased. If it was purchased via a credit or debit card, refunds shall be sent within 5 business days starting from the day the return process is confirmed. If it was purchased with a Gift card, the Gift card shall be refunded via email.
If the item was purchased with cash, a customer has to provide a bank account where the refund can be sent after the return process has been confirmed and accepted.
If the item is purchased in the US, it can be exchanged for another item. One can walk into the Apple store and request for an exchange although certain terms and conditions apply.
