Easy Ways to Contact Airtel Customer Care in 2019

airtel customer care number

Airtel network is arguably one of the most prominent network providers in Nigeria today, with millions of subscribers. As one of the fastest growing networks in Nigeria, people subscribe to the Airtel network daily. Hence, most Airtel network users require authentic information about the network, the packages on offer and how to use the network on their phones. To get these pieces of information, the most authentic method is by contacting the Airtel Customer Care. In this article, we will be enlightening you on the easy ways to contact Airtel customer care in 2019.

Old and new users of the Airtel network require regular updates on tariff plans, Airtel data plans, Unlimited data plan, Airtel bonuses, opting in and out of promotional packages, and so on. You can make enquiries at any time of the day on any of the above-listed packages and many more. Customer service agents are readily available to provide credible answers to your queries and complaints.

 

Airtel Customer Care Number

Dialling the Airtel customer care line is, perhaps, the fastest and most convenient way of making enquiries or complaints about Airtel network services and packages. The annoying thing about this is that you will be put on hold for some minutes before your call is eventually picked up by a customer service agent.

To reach the customer care of Airtel, follow the steps below:

  • Dial 111 or 121, if you are calling directly from an Airtel number.
  • Dial 08021500111 or 08021500121, if you are calling from another network within Nigeria.
  • Dial +2348021500111 or +2348021500121, if you are calling from outside Nigeria.

Contact Airtel Customer Care on Facebook

We are in the time of Social Media. So if you are the Social media-savvy type, you can easily contact Airtel customer care on the largest social media platform: Facebook. All you have to do is drop your message of enquiry or complaint on Airtel Nigeria Facebook page, and a customer care agent will reply to you as soon as possible.

Contact Airtel Customer Care on Twitter

To make enquiries or complaints via Twitter, follow @airtel_care, tweet at them or send them a DM.

Contact Airtel via your Nearest Service Centre

If you are not confident in the services rendered over the phone or through other media, you can visit any of the service centres or offices close to you. You can check out the address of all Airtel offices nationwide here: Airtel offices nationwide.

Feedback Form

You can send your complaints and/or enquiries by simply filling and submitting the Feedback Form on the Airtel official website.

E-mail Contact

E-mail is one of the oldest and most reliable media of digital communication. Hence, Airtel offers a platform on email, through which you can contact their customer care. Kindly lodge your complaints or make enquiries by sending an email to this address: customercare@ng.airtel.com. A representative will reply to you in no time.

Finally, if you are the “old school” type, who relies on the physical posting of letters, you can easily send your queries and complaints (addressed to the “Head of Customer Care/Service) via your nearest post office to this address:

Plot L2, Banana Island,

Foreshore Estate,

Ikoyi Lagos,

Nigeria.

Posted by Kunle Okenla

Widely-acclaimed WRITstitute. Researches everything and anything from Hell’s Kitchen to Heaven’s Gate. Also eats beans and plantain for a living. Ex sadist, Pro-Humanity. Twitter addict and Soccer United Fan. Chief Idea Officer, Busayo Cole. Find me on Facebook.

15 comments

  1. I have been trying to buy data but isn’t working since yesterday n the keep on debuting me from my account n I want it to be stopped

  2. Good evening?I wish you could have a platform from where people can verify their Airtel numbers personally so as to avoid inconveniences
    Just like other players in the market are doing
    Thank you

  3. Am not enjoying your services anymore, it’s pain me that I have done so much marketing for your line, because I was enjoying it initially. It’s abtmy data I bought 1000 to load and you guys are saying I can’t loan all because I didn’t blinge of 350 yesterday?

  4. Pls I have a challenge o. I did this unlimited data bundle service of #300 for 25 days by dialing *688# since 2 days ago, but am not enjoying the data at all. Instead, you have been deducting from my main call account whenever I put on my data. I see this as a fraud please. And that is after my #300 has already been deducted for the sercvice. Kindly rectify it immediately I please. Thank you.

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