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call center software

How to Choose the Best Call Center Software

Choosing the right call center software for your business can help you strengthen current customer relationships while driving in new business. And as more businesses begin to follow trends in the space of digital transformation, offering a personalized customer experience and omnichannel interactions can help …

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Google to introduce AI in Call Centres

Google to introduce AI in Call Centres

Recently, Google has proclaimed that a new call centre venture which makes use of Artificial Intelligence to act like humans and answer basic requests. In the event that the problem posed by a caller is complicated, the AI redirect the call to a human agent. …

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