How to Buy on ASOS from Nigeria: Review, Delivery Charges and Tracking

how to buy on asos from nigeria

ASOS is an e-commerce website based in the UK and they deliver to any nation worldwide. Ever since a search for Desert Boots on Google led me to the website I’ve shopped with them several times and I will be writing on how to buy on ASOS from Nigeria and all you need to know as to this.

ASOS is arguably the best e-commerce website I’ve patronized so far and the reason is not far-fetched, apart from their fluid and smooth website, they also have a mobile app (Android here and iOS here) with which you can shop easily on. ASOS sells virtually anything of both women and men and a lot of brand materials as shown below. ASOS are also the masters of giving discounts on products as a day nearly passes without seeing things like 20%, 50%, 10% off etc on their products.

how to buy on asos from nigeria

All products on ASOS are genuine and top quality and you are getting a good value for your money. In all the times I have shopped on ASOS so far I paid with my GTBank Dollar MasterCard. If you don’t have one yet, read on how to get a GTBank Dollar MasterCard here.

How to Buy on ASOS from Nigeria

To buy on ASOS, visit their website at www.asos.com. If you are a new user, sign up with your email address on the website and fill in the necessary details on the My Account section. Make sure to fill in your shipping and billing address, contact information and preferences and also your payment method. Filling all these will ensure you have a smooth shopping experience.

ASOS Express Delivery to Nigeria Review

When shopping on ASOS, you have the option of choosing a currency preference – The British Pound, The US Dollar or a Canadian Dollar. Since I have the GTBank Dollar Card I chose the US Dollar.

asos free delivery to nigeria

If you have just the normal Naira MasterCard you can just leave the default currency as it is, it works just as well, and after making payment your bank will deduct the Naira equivalent. See GTBank Dollar to Naira exchange rate today for those that will be paying with a Naira MasterCard.

ASOS Free Delivery to Nigeria and ASOS Express Delivery to Nigeria Review

After you’ve made the choice of the items you want to buy on ASOS and you’ve added to cart, you have the option of choosing either of the available two delivery methods.

ASOS Express Delivery to Nigeria

The express delivery takes a maximum of 4 days; this means you get your goods on or before the 4th day after which you made your order. First time I shopped on ASOS I chose this method; I was charged $31.58 for the express delivery and I got the goods delivered to the shipping address I filled in My Account section. ASOS express delivery is handled by a UK company called DPD and you are provided with a tracking number, after your goods get to Nigeria it will be delivered by a courier company called Aramex. I got my goods exactly the fourth day, brand new and sealed.

asos express delivery to nigeria

ASOS Free Delivery to Nigeria – How to Buy on ASOS From Nigeria

The free delivery takes 10 -14 days and it is also handled by DPD, then Aramex when it gets to Nigeria. Sometimes when what you ordered is not much, ASOS sends it via the Local Poster Service (NIPOST) and you need to go to the nearest post office closet to you most times to claim your package in time. When you spend more than $20 on ASOS delivery is totally free but when you spend below that, you will be charged $3 for delivery.

asos DPD UK tracking

In both times I’ve shopped on ASOS, I have spent above $100.

A typical ASOS package

That is how to buy on ASOS from Nigeria. Got any problem? Drop comments below or DM ASOS Twitter help @ASOS_HeretoHelp

Asos delivery pacakge
ASOS package

UPDATE: There has been a development, Aramex says if what you ordered costs $250 and above you will be charged a Customs Duty Payment. If you want to avoid paying this and your order is above $250, its best to split it into two and make the order twice.

Related: How to Buy from StockX to Nigeria: Review, Delivery & Charges

UPDATE: Asos has started using SKYNET again. A friend made an order recently and it was shipped through them, I did and also noticed they shipped through SKYNET. However, DPD and Aramex still handles Express shipping. So if you got a lot to buy, you can just make the order once and ship Expressly, you won’t pay any extra charge after this.

I sent them a mail as to the development and got the reply below:

Thanks for getting in touch with ASOS. I’m sorry to hear of your experience with our SkyNet courier – I’ll be happy to help you. 

Skynet and Aramex are couriers ASOS still use to deliver International orders. The courier is selected at the warehouse, depending on several factors – we can’t guarantee at checkout who it’ll be shipped with.

I completely understand how you feel about Skynet, please know your feedback is important to us as we’re always looking into different ways on how to improve our services. 

I probed further, agitating my feelings that SKYNET in Nigeria is a bit fraudulent and they rip-off buyers, then I got another reply below:

Thanks for getting in touch, regarding your experience with Skynet. 

I am sorry to hear that you haven’t received good service from SkyNet. We have a high standard of service with our deliveries here at ASOS We rely on our carriers to mirror this high standard of service, so that our customer enjoys their shopping experience with ourselves. 

However as previously mentioned by the advisor we are not able to choose which courier will deliver your parcel. 

I understand that you haven’t have the best experience with SkyNet and this is something we do not wish to hear from our customers. 

I will pass your feedback onto the appropriate people, your opinions and thoughts matter to us. They make us who we are and improve us on what we will hope to become, so all responses are more than welcome. 

We hope this doesn’t change your view on our services, as this is a very unusual situation. We really do value you as a customer, and I wouldn’t want this situation to stop you from ordering with us again. 

There you go, guys!

Posted by Biodun

Passionate about Technology and everything concerning it. Avid Gamer and Music Lover. Loves Chelsea FC. Overall, a nice guy. Find me on Instagram and Twitter.

248 comments

  1. Please I heard one can get a lower exchange rate than the official exchange rate is this true? Whuch currency is cheaper to buy with? Can one also be guaranteed that items bought on asos on low discounts especially shoes dont have any wear & tear issues? Finally if one wants to return items what is the charges like? Thanks for your response.

    • Exchange rate really depends on your bank but GTB charges like 380 Naira to $1 if you are paying with a Naira Card. I use a Dollar Card so I pay directly in Dollars.
      Items on ASOS and legit and genuine. Returns are free, all items shipped to you comes with a return form, just fill, package the item(s) back and return to the courier that delivered to you.

  2. I recently shopped from Asos.Will i be contacted when my package gets to Nigeria as I wasn’t given a tracking number..it’s free delivery.

      • I shopped on the 1st of this Nov.they shipped on the 5th .estimated date of delivery on the 20th..will I still be given a tracking number. I got an email mail it ‘s been despatched .

        • Check your mail very well, normally they send a mail for customers to track 2-3 days max after order has been confirmed. You may have to contact them on Twitter for update as to your delivery.

  3. Hello, i ordered some things from ASOS worth £79.5. It is freeshipping and the courier used is DPD. Will i pay any extra charges when it arrives or is it totally free?

  4. Hello, Nice write up. I guess asos has stopped using SKYNET due to their criminal activities complained by customers by extorting customers using customs and duties charges as disguise. (Exorbitant charges sometimes order than the stipulated amount to be paid.) God help us in nigeria.

      • pls my order estimated is exceeded and i use general posy office abuja but i havent received any call from any agent , and i wen to the post office an the agent in charge of asos product said it hasnt been delivered pls any advice how to get this please…

  5. Well my experience using Asos happened recently when i ordered some items which is under £50 eligble for the free delivery(without additional fee) and my item came four days after the stipulated time and yes it was delivery by NIPOST. Although i didnt recieve any phone call and i noticed my phone number wasnt written on the package but lucky me i used an address that was easy to located and it was delivered to that location recieved by someone i trust. NO ADDITIONAL CHARGES WERE PAID.

    • That’s cool, My deliveries are always handled by Aramex here in Lagos, NIPOST has never handled any. I suggest you check your ASOS profile and update your information with your phone number.

  6. @admin you are such a huge liar! Did ASOS or Aramex pay you to write this arricle? I ordered something work 280 dollars, paid 20 dollars for express delivery and Aramex just sent an email asking me to pay N30,190 which is more than 50% of goods ordered before i can recieve the goods.

    • Really? What do I stand to gain by lying? I write out of passion not because the readers or anyone is rewarding me. Aramex asking you to pay this fee is a huge surprise to me, they have delivered now to me 5 times and no fee has been charged. Kindly call their Customer Care and lodge a complaint.

      • Please Boss, my goods has been delivered by DPD since last week to Aramex and I couldn’t get ahold of them after they asserted my delivery failed and they didn’t call me. Do you have any +234Naija local # I can contact Aramex on

      • LOL. This happened to me once, so the Aramex consultant I spoke with advised me to split my package next time. I shopped items with over $300 and paid almost #40k. Admin is no liar.

      • Good day,nice write up..
        Ordered a bag from asos and pick free delivery few days later i recieved a mail frim skynet asking me to pay 1000 naira as clearing fee and i should pick my package from their office…meanwhile i stay in portharcourt ..ols wat do i do

    • I am in the same bind. I ordered items worth $287 and they have sent me an email asking me to pay N28k in customs duties and charges. Anna, did you have to pay this money in the end? It’s really unexpected. I’ve ordered through ASOS quite a few times and I’ve never had to pay any so much

      • UPDATE: There has been a development, if what you ordered costs $200 and above you will be charged a Customs Duty Payment. If you want to avoid paying this and your order is above $200, its best to split it into two and make the order twice.

      • Hi Ronke. Did you pay the Customs Duty in full or were you able to negotiate with them? Because this is the second time I’m being asked to pay a ridiculous amount. The first time was for 67k for and order of 481 pounds which I paid because the order was needed urgently and now I’n being asked to pay 31k for 202 pounds. Please advise

        • Hi Dayo,
          I haven’t paid yet tbh. Logically I know it’s not a scam, but I object on principle to receiving an email from an unknown person instructing me to pay money into a bank account with no forewarning from ASOS about the name of the people who will be contacting me. I will try to negotiate though…

          • Thank you for responding Ronke. Please let me know how it goes ASAP because I think there will be a daily demurrage charge on every merchandise after 10 working days.

          • I recently made a purchase of $350 on ASOS and I felt the same way like you guys did, I got the mail from Aramex telling me I had to pay more than 30,000 Naira otherwise I won’t get my parcel. I replied the mail and got a call from Aramex explaining the reason for the charge. I’m sure the rep felt my anger from the way I spoke on phone but I had no choice than to pay the charge to get my parcel. That was when she explained to me any order above $200 attracts a custom charge.

            I don’t work for Aramex, just trying to explain to you guys. I hope this solves the problem.

          • I understand. To be honest, I went through the details of the charges and I do understand (and grudgingly agree) for the most part but I object to the N5,000 Administration fee tacked on by Aramex. I argued with Aramex about it yesterday and I was told “I HAVE to pay” which annoyed me even more so I took my complaint to ASOS. The way I see it, since I don’t have any contract with Aramex, I don’t see any reason why they should be able to compel me to pay this N5,000 administration fee. Aren’t they getting paid by ASOS? I’m still waiting to here back from them. Sorry, just based on principle I would rather send my order back and get a refund than pay that N5,000 admin fee.

          • Wow… I understand your angle Ronke, I can’t even remember the administration fee figure that was attached to mine. Thing is Nigerians are always looking for ways to exploit one another; I may be wrong but you need to get the parcel before you can make a return. What was ASOS reply when you made the complaint?
            I like the fact that you are strong-willed and principled.

    • well from what i read if you order any item worth 250 dollars and above you would be charged for customers duty payment. if you want to avoid this, you split your items into two and make the order twice.

  7. Thank for the write up. I just wanted to ask if my parcel will be delivered via the post office since I didn’t pay for express shipping or aramex will send the parcel to my nearest post office?

      • Yes I have. I’m just surprised it is coming earlier than usual and I really hope they call me when it gets to Nigeria because asos never put phone numbers on packages.
        When yours arrived, did aramex call you??

  8. Thanks for your support Admin 🙂

    I got a call from ASOS yesterday saying they had no control over Aramex charges. I asked for a full refund and they agreed. It’s a shame it’s come to this, but at least I know for next time to split my orders and I won’t have to pay anything at all. I do think more people should challenge companies like Aramex as well who rely on people not knowing their rights to make money.

    • Hey Ronke,
      Currently going through the same issue. Did you go through any process to refuse your item before ASOS agreed to refund you? Or would the items be returned to ASOS if you refuse to accept the package from Aramex?

      • Hi Femi,

        Sorry for the late response. I posted a complaint on the ASOS website and a customer service assistant called me. He was very apologetic but said they couldn’t do anything about the Aramex charge so I asked for a refund and he agreed over the phone. Then he sent me an email to confirm they will be retrieving the package and will refund my money once retrieved.

          • Sorry for the late response! This has taken aaaages. When I asked for a refund, ASOS told me it would take 21 working days (approximately 1 month) I said OK. After a month, I still had not received my refund so I contacted ASOS again to ask what the status was. The customer service assistant told me that there was a delay in processing the return of my parcel and so despite informing them I wanted a refund on 23rd January, they didn’t start doing anything until 2nd February and so it would take 21 working days from 2 February. I wrote back and told them that I shouldn’t be penalised because they didn’t process the return on time. My complaint went through a couple of customer service agents, but in the end they agree. On Thursday 22nd they confirmed they had processed my refund and it would take 3-5 working days and today I FINALLY received it. Phew. Now I’m off to order the same stuff in two separate orders so Aramex are forced to deliver it without a charge #petty 🙂

        • Hi Ronke,
          Please Can you tell me how you posted on their website as I’ve been reaching their agents on fb and only getting copy N paste response. I was charged 98+ for an item of 273+…Very unfair!

  9. please i just tried to order an item on Asos, and i dont know the postcode of my address, is there any way i can go through it?

    • Hi guys, I don’t understand what’s going on with Aramex, they’ve not replied my mails and no one seems to have any idea when I would get my order.

  10. ARAMEX is such a scam. very terrible courier service. i have been ordering on asos for over 5years and i stopped because of Aramex very terrible organisation.

  11. Hi, I want to return an item to ASOS, Aramex delievered it to me. If i want ot return, do I send it back to ASOS, through Nipost or Aramex. And also, do you know the shipping charges of an item of 1kg or less

  12. Thanks so much Admin for this initiative. across the comments you stated that an order become dutiable when it is $200 and above while the update you provided after the write-up says $250. Which one currently applies? and if it is the latter, does it mean i wont pay any charges if my order is $240?

  13. Hello, I placed an order of about $70 on the 9th of April and got an email that it shipped on the 11th with an estimated delivery date for 25th of April. It’s 21st of April now, and I’m getting twitchy as I haven’t received any updates from them as regards a tracking number or anything that says they’ve not forgotten my order. Is this normal, or is there something I need to do? Also, will it be delivered by aramex or nipost?

    • Your package will be with NIPOST by the 23rd. All you have to do is go to the nearest NIPOST office closest to the delivery address you put in to collect it. Go with your ID card.

  14. Hello Admin
    In your previous reply to “Ifedayo” you said he should go to the nearest NIPOST OFFICE. But wouldn’t you be requested to provide a tracking number?? Or would the order number suffice??!

  15. Please can anyone tell me where ASOS delivers parcel in Ibadan,they claimed they couldn’t get my address,I need their agent in Ibadan

  16. Hi please how much were you charged by Nipost for the returns? Should one request registered mail or…Is there a way of calculating their charges by the gram? For about 1.3kg,

  17. Hi, please how much were you charged by NIPOST for the return? How do you calculate NIPOST charges to the gram/kilogram? How much would a 1.3kg parcel cost? And if you have to separate the packages, how do you affix the one return sticker on the two parcels? Thanks.

    • You should be charged between 1200-1500 for a 1.3kg parcel. I know this cos i received a parcel of the same weight about 3days ago. I dunno the basis of their calculation but as long as I receive my order in one piece, I AM GOOD. they can keep their maths to themselves.

    • Asos covers free shipping and free returns on every purchase.. Meaning if you don’t like any item, ship it back to them . you will pay to do so, then afterwards scan your receipt of the amount you paid to ship back to them in an email.. Your money spent will be refunded

  18. ASOS PURCHASES COVER FREE SHIPPING AND FREE RETURNS. If an item gets to you and you need to return it, go to any postal office, pay the fees and then send back the items for return. Afterwards, compose an email with scan copy of your receipt showing the amount you spent and send to asos. They will refund ur expenditure….
    Pls this is not for customs charge, this is when u have collected your parcel and decide you don’t want an item in there anymore.

  19. Asos refunds what you spend on returning an item to them. Simply scan your receipt showing what you paid, they will refund you as long as return was done before 28days after purchase of items.

    • Oh really? Thanks a lot Wena,x for this, I am being charged 17,825 Naira for the returns which amount to about 1.3 kg by NIPOST on their regular parcel tarriff as they claim their fees have increased in the last couple months, Got frustrated and decided to keep the items, If I’d had this info earlier, would have gone ahead. Anyway there’s “next time”. I just now know the brands on ASOS that I’d totally avoid! Thanks again.

        • Hi Didi, it was on the strength of ya “1,200/300” that I went there o, only to be thrown off by the almost 18K! Influence brand; CHEAP! CHEAP! quality! Just about ticks every box on their reasons for returns slip, and ASOS’s brand as well (their clothing though, not true to size, no relation WHATSOEVER to item displayed) as their accessories haven’t yet disappointed. So there.

          • I actually just re-read ur initial message as i did read it wrong. I didnt see the “return” part. i thought you wanted to enquire on pickup charges for ur parcel. I am so sorry about that.

  20. Hi again, my order was due to arrive on the 18th, I was at the post office yesterday and was told they haven’t received it, what can I do?

  21. Hi,I bought some couple of stuff from asos and it’s meant to be delivered on the 23rd of may. Today is the 21st of may,,am a little bit worried because what I bought is less than 70$,should I go to nipost my self

  22. If you have to make an order, PLEASE for the sake of your sanity take your time before ordering. NIPOST has decided to exploit buyers when u want to return an item to ASOS so please better check your orders well first especially sizes before ordering.

  23. bro please the prices are in pounds not dollars so i am wondering how much item can i buy that i wont need to pay for customs?

  24. thank you bro so if i order anything that is less than or equal to $100 i won’t need to pay for customs? In other words if if i am to order something of $200 i will have to make 2 orders in the amount of $100 respectively??

  25. They no longer offer free returns service from Nigeria if ur case is that of returning an item that didn’t fit properly. So lookk well before choosing ur sizes and all.

  26. Hello! I want to make an order on ASOS, it’s worth about $180 Standard shipping. How do I know if I will be receiving my package from Nipost or through Aramex? And I live in Suleja Niger State. I won’t lie after all the complaints i’ve read I’m a bit skeptical making the order but I want those clothes so bad

  27. I’m meant to pick up my order today the 2nd of july but when I got to the nearest nipost office they said it hasn”t arrived.i just want to know whether I will still get my order am a little bit worried

  28. Hi admin, forumites, please what is the process of buying on EBAY. From paying for to receiving your order? Free and paid shipping options, money channels, etc. Anyone who’s purchased on that site kind enough to enlighten me? Thank you.

  29. Hello please I need to know what’s happening to my order purchase date was 14th July and I paid for express delivery and I’m yet to hear or see anything till now despite the tracking stating that the order is on the way for delivery since 5days. My deliveryevery address is in Ibadan. Please kindly help me with Aramex office here in Ibadan. Thanks.

  30. Hello admin,
    So it’s been 3 days now since my package was meant to have arrived and till now I don’t have it. This is not my first time shopping with ASOS , my previous orders always arrives at least 4 to 5 days b4 the estimated delivery date and has always been via Nipost. I even have a contact in Nipost who calls me whenever my package arrives but this time it’s taking time and it’s passed the delivery date. I Have called my contact at Nipost and he said he hasn’t seen it yet. Pls What should I do?

    • Hello Max. Did you later receive your order?. I’m experiencing the same issue currently. It’s been 5 days since my package was meant to arrive and I still haven’t received it. Please do reply

  31. Hello Admin,
    So my order was meant to arrive last week via Nipost and till now I haven’t seen it. It’s been 4days now. This is not my first time shopping on ASOS , I have had very smooth experience with them until this one. I have a contact in Nipost who I call to check if my package has arrived and he always delivers it to my office but I have been calling him since Thursday last week and he keeps telling me he hasn’t seen it. Please what should I do?

    • Hello Ugo. Please I would like to know if your package later arrived and if you have received it?. I’m currently experiencing the same issue. It has been five days now since my package was meant to arrive and I still haven’t received it. So please tell me what you did and if you’ve received it. Thanks

    • Small orders that don’t cost much are delivered by NIPOST. To be sure, check the tracking link sent to you by asos. if it shows real-time movement, Aramex handles it but if it doesn’t show real time that’s NIPOST.

      • Hello,

        I guess Nipost is handling my order because there is no real time delivery update.
        Question is, how do I know the right NIPOST office to go? Will I get a text telling me to go to a particular one?

  32. If I order from asos, the price is not too high, not more than 5000naira, if it is nipost that handles it will I pay extra cost when I dont use express delivery and will nipost call me when it gets there, and will they deliver it to me. Also if I use express delivery, will aramex handle it and will they come to my house

    • Free delivery starts at around $25 and above, so 5000 naira is a very small order.

      NIPOST charges a small fee based on the weight of your order and they will call you when they want to deliver, you can also go pick up at their office.

      Aramex will handle your express delivery and they will deliver to your doorstep.

  33. Today, I received my order of $147 worth at Nipost and was shocked to see I would have to pay #13000 for custom duty before release. Obviously this is way below the $250 threshold.

    No basis whatsoever was provided for this outrageous act. Nipost officials couldn’t also understand what was behind the charges.

    I am returning the order and perhaps my last dealing with anything that involves Nigerian custom.

  34. Please does anyone have a contact number for the Ikota nipost? I can’t seem to find the post office where my parcel is, I went to the Lekki one and it’s not there ‍♀️ The parcel was due for delivery on Monday and no word from them! Thanks in advance and thank you for this platform

  35. Hello House I have two orders .
    The first is about 134dollars.Expected delivery date is 25th October 2018.

    The second order is about 100 dollars.Expected deliver is 29th October 2018.

    Both orders don’t have a tracking Number.

    I have not received any call so I had to go to the Nipost office in Ikeja.

    They said I have to be with a tracking number that order numbers are not used.

    I have contacted Asos
    They asked me to check around my neighborhood which is funny to me.

    They also asked that I wait till November 12th.

    Please what do I do?
    Getting worried

    • Hello Maro. Please I would like to know if you later received your package. This is because I’m currently experiencing the same issue. It’s been five days since my order was yet to arrive and I still haven’t received it. Please kindly reply. Thanks

  36. Please i need help! I ordered fom asos £266 i paid for expess delivery which was supposed to take 3-5days, its over 5days now and dpd.uk tracking says shipments held at customs for unknown reasons! I don’t understand what that means!!! If i am to pay duties its fine but i haven’t been contacted by anyone, not customs, not dpd & not asos!! Everyone is mute!! I even had to draw a dispute at PayPal cos i am sick & tired of Asos and their crappy delivery services!! Dpd sucks!!!!!!!

  37. i ordered two shirts and it was meant to come on the 4th i saw the package
    but after a few minute i did not see it again because i did not sign it and i did not know who signed the package so i was wondering if some on can check who signed the package

  38. Good evening and compliment of the season admin and the house! Please I need mobile phone numbers of Aramex staff,I need to confirm some information before I make payment on ASOS, it’s urgent,any one with their numbers will be highly appreciated.

  39. Hello, I ordered twice in December differently the first order was on December 14 with delivery date of Jan 3rd second order was Dec 25 with delivery date of Jan 17 . I got the second order yesterday from Aramex which was trackable but the first order I have not gotten and it is not trackable and today is the delivery date given…. I went to post office yesterday but they haven’t seen it. Please has anyone experienced this before and how did you go about it. Did you get it eventually? Please help me out!

  40. Hello, my expected delivery date was on the 18th of December and I’m yet to receive my parcel, I’ve called NIPOST severally and they haven’t received it either. I’ve contacted ASOS and they’re asking that I wait a little longer, but I’m obviously worried.

    • I have the same issue. I did 5 orders all due by 17th dec only 1 came. Sent them mails they told me to wait till 4th January. Sent them a stinker today, they claim they have shipped out the items again that’s the ones that are still in stock for the ones that are no longer in stock, they say they will refund within 5-10 business days. Mad people

      • i think someone at NIPOST stole the December parcels or something is really up. Most parcels that were meant to deliver by December have not been received. I have 10 parcels. None came through by normal delivery. Only my 2 express parcels got to me.
        I don’t know who did what but this is unusual.

  41. Please I ordered two shoes from ASOS and I put the wrong postal address and I also put my house address. I stay at Okota and it is between Isolo and Festac. I saw one of the shoes at Isolo Post Office but they said that they aren’t with the other. Do you think that it’s possible for the second shoe to be at Festac post office ?

  42. “Hello, I placed an order on ASOS since the 6th of December and its supposed to have gotten to the post office by 18the December. I’m yet to receive it, its almost 1 month and nothing, I’ve called the post office on several occasions and they still are yet to receive my order. What do I do?”

    has this been resolved?
    I’m having the same issue here

  43. I have a story to share about the irregularities going on.
    So I had two parcels ordered on the same day. One with value of 249usd and the other valued at 235usd.
    I paid for standard shipping.
    3 days later, ASOS sent out the two orders. One with DPD and the second by NIPOST.
    I certainly feared that the worst would happen to the order sent out by NIPOST.
    4 days to my estimated delivery time I was called by the NIPOST OFFICE at Kubwa, Located in the Public Service Commission.
    They asked me to get ready to bring money for customs charges. They said I was speaking to the Customs officer of the post office.
    I told him how I was entitled to not pay any customs duty. He told me that I should get ready to pay.
    I retorted how all my parcels had passed through DPD service and were not held down as long as they were not past the 250usd benchmark as I learnt.
    He laughed at me over the phone and asked me to come and clear my goods.
    I went there to this Kubwa post office and was told to pay 15,000 naira for customs charges.
    I became frantic and started saying all I knew. That i was been cheated… why are we nigerians like this bla bla…
    They simply told me my parcel won’t be released.
    I called a lady I once used to know at the PH nippiest office and she told me if I did nt stand my ground I would be ripped off.
    She told me if truly I was to pay any customs charges, my parcel would not have been released by the NIPOST CORPORATE HQ IN IKEJA, LAGOS.
    That for it to be in Kubwa which is not even the ABUJA HQ that It is just those people trying to get a share from money they did not work for.
    Armed with this information, I spent an hour tackling them as to why Ikea post office released my parcel to them with a 15000 naira debt.
    after a long one hour, they began to speak Hausa … don’t know what they said and they released my parcel to me without paying a dime.
    Sadly there were several other people there with ASOS parcels that they targeted as such and made sure to collect huge amounts from them.
    Incase you fall into this type of thing pls my dear , dnt pay any money.
    the official fee is 200naira for small packets and 500 naira for parcels.
    It was a long road for me but I left there and realized its a scam been perpetuated by various nippiest offices once they see ASOS tag on ur parcel.

  44. Hi,
    Usually ASOS sends my package with Aramex and I’ve had no issues with customs. My packages were sent via skynet and I’ve been sent an email to pay a ridiculous amount. I called skynet and I was told they charge customs fee on every package based on weight and the value (thieves) my friend ordered an item worth $40 and it came through skynet and she paid customs on it. I don’t even understand why asos is sending something so small via skynet.

    Not interested in my packages anymore. [3 orders] I just want it sent back to ASOS and get a full refund. How do I do that? Do I just tell skynet to send it back or send ASOS an email to retrieve their package. I don’t want to waste a lot of money sending it back either. Please advice

    How do I request they send the package back?

  45. Hi, so I ordered and I got a mail asking me to pay custom charges and it’s never happened before. Skynet is handling the delivery and it’s surprising I’m bring asked to pay custom charges on £90 pounds worth of order. Does anyone have any experience with it and what can I do?

    • they have started using scent again.
      please ask them to return the parcel. I want to know if it would be returned for free as scent is a total thief.
      they did this before, when we complained asos listened.
      iodinate know why they are back to them .
      please let me know if you tell them to return the parcel to asos, what they say

    • they have started using sky nent again.
      please ask them to return the parcel. I want to know if it would be returned for free as sky net is a total thief.
      they did this before, when we complained asos listened.
      i do not understand why they are back to them .
      please let me know if you tell them to return the parcel to asos what they say.
      PLEASE SKYNET IS A TOTAL RIPOFF COMPANY. MAKE SURE YOU MAKE ACOMPLAINT TO ASOS AND TELL THEM TO PLEASE RETURN TO USING ARAMEX/DPD.
      WHEN U RETURN THE PARCEL PLS TELL ME.

      • I sent a mail to asos and asked why they started using Skynet again and they gave me the reply below:

        Hi Biodun,

        Thanks for getting in touch with ASOS. I’m sorry to hear of your experience with our SkyNet courier – I’ll be happy to help you.

        Skynet and Aramex are couriers ASOS still use to deliver International orders. The courier is selected at the warehouse, depending on several factors – we can’t guarantee at checkout who it’ll be shipped with.

        I completely understand how you feel about Skynet, please know your feedback is important to us as we’re always looking into different ways on how to improve our services.

        If you have any further questions, Biodun please get back in touch and I’ll be happy to help.

        Best Wishes,

        I replied them again and told them SKYNET love ripping people off with a detailed response and screenshot of complaints from here. Waiting for their feedback now.

  46. Please skynet has held down my parcel of 157usd and sent me an invoice to pay. Pls who has returned their parcel or successfully processed the return of their parcel pls. How can we also get ASOS to return to using ARAMEX . PLS THIS IS CRIMINALTY BEING PEPERTUATED by skynet.

  47. Please my asos order tracking detail shows that it’s in Nigeria and shows “arrived hub” at 09:38am yesterday and then “on hold- consignee to pay charges” at 15:33pm yesterday. My order is worth 62 pounds. Please would this be through nipost? I put in my address and postcode of the nearest post office. But this one they are saying on hold consignee to pay charges, are they expecting me to pay? Do I just wait for a call? Should I go to the post office? I dunno what to do. Also I’m seeing skynet sign near the asos sign on the website, does that mean this order was taken by skynet? Lool. I had tire oo

      • Did they deliver to your house or post office. I made three separate orders from ASOS and I have been mailed to pay some funds for one in order to receive my orders while the remaining two has statuses such as on hold : consignee to pay for customs and arrived hub which looks as though i’m going to pay again for them. Those that introduced me to ASOS were shocked at the latest development because it never happened to them over a year since they have been shopping from ASOS even though they have made expensive orders at a go

      • Hi Abiodun please how long did it take them to contact you? I just checked my order status and it says on hold pending tax payment.

  48. This is getting bad.
    Please how can we appeal to ASOS to stop using this company called SKYNET????
    The rip off is becoming amazing.
    Anything from 40gbp is going to be placed with an outrageous duty charge.
    This is highly criminal. ARAMEX was so much better. I feel like crying

  49. I have sent a mail to ASOS. please others should do the same. Let us nicely demand that our deliveries do not be undertaken by skynet in Nigeria anymore.
    Please.

  50. Hello ASOS . I bought a goods worth £400 and it was deliver by Skynet to my greatest surprise I was ask to pay customs duty before take can take delivery of my goods which I did now my expecting and order of £235 coming through them what will I do. ASOS claimed to be a free shipping why I my charged.

    • Was it a single order of 400 pounds you made? Wow my friend that is a lot. If it was a single order pls dnt try it next time.
      Like we have been complaining since the beginning of the year, ASOS has returned to using SKYNET to handle their delivery and anything from 40 pounds would be charged an exorbitant fee by this agent , how much more you with a parcel of 235 pounds or is it 400 pounds.
      Skynet is the company taking this money which they claim to be negotiating with customs in Lagos.
      I cnt begin to imagine what you would be asked to pay by skynet .It’s either you pay it AND LEARN YOUR LESSON NOW or you contact SKYNET and ask them to return your parcel to ASOS.
      within 21days it would be returned and when ASOS gets it they would refund your money.
      If you choose the option of return, its better to contact SKYNET’S international office via their website.
      I wish u luck.
      In past times,our limit was pegged at 250usd or 193gbp this is when ARAMEX was handling things in the last 2 yes.
      Like I said, I wish u luck.

    • Hello Bisi,
      To avoid this fee next time you can place your order through me. I’ve placed over 100 orders for my clients on ASOS. I can be reached on twitter & Instagram @Nisfornora

      All my reviews are posted on my page.

  51. My expected delivery date for an item i ordered was on the 6th February, I haven’t received it yet. I contacted asos twice and was told to wait till the 24th which I did. Today, I contacted them and I was being told that in their records, my parcel was delivered to me on the 1st of February. I asked how they’re able to ascertain that since the parcel has no tracking number and I was told that was the update on their system. I don’t understand, I’ve visited and called the post office severally and I’m being told that they don’t have my parcel, yet asos is saying its updated that I got it and like I said, there’s no tracking number on it. Is this even possible?

  52. Hello all
    My item is showing arrived in Nigeria
    And the item was sent via SkyNet
    Worth 50pounds
    Will it be delivered to me or I will go to the post office

    • Have you received your order from Skynet and how much were you charged? I made three separate orders from ASOS and I have been mailed to pay some funds for one in order to receive my orders while the remaining two has statuses such as on hold : consignee to pay for customs and arrived hub which looks as though i’m going to pay again for them. Those that introduced me to ASOS were shocked at the latest development because it never happened to them over a year since they have been shopping from ASOS

  53. My package was shipped by skynet and has been placed On Hold – Customs – Pending Duty & Tax Payment, please what do I have to do? This is my is my first time shopping from Asos

  54. I ordered from asos and they sent my parcel via Skynet over a month ago. I’m yet to receive my order, I contacted asos, they sent me a link to track my item and it was last updated on the 7th of march, the last update was that it was “sorted to destination” its over 1 week and I’m yet to receive a call/email from Skynet. What do I do?

  55. Hello, thank you for your help. I ordered from asos and i have been contacted by skynet, i must say the clearing price is on the high side but lets wait to see if they deliver on time. Last time i got something from asos it was delivered with no added cost. I hope they revert t the previous guys

  56. The only way to have ARAMEX deliver your parcels at no exorbitant price in claims of customs charge is to pay for express delivery on check out.
    It is 20 pounds. And with Aramex you can order up to 187 pounds at no extra cost as long as u pay shipping fee…. aramex would deliver not skynet. Aramex would not charge anything extra saying its customs fee. I just did.
    So its best to save up things you want to buy and buy them at same time OR you buy items 39 pounds and below.. thats d one skynet won’t bring unnecessary story of customs clearance

    • well i bought just 35gbp to test the waters and the items were to be delivered by skynet…i was expecting i won’t be charged anything…tracking my order today only to see”On Hold – Customs – Pending Duty & Tax Payment” i would message asos to return my money back and never get anything from them ever.

      • then this scent are thieves because I gave them a hard time for my parcel that was 40 pounds as to why they were charging me for customs and they told me only parcels less than 40 bp will not be charged. Now look at this! IT IS VERY OBVIOUS THAT COMPANY IS A THIEVING COMPANY… NOTHING MORE.
        please send scent a damning reply when they send you customs charge and ask them categorically why they are charging a parcel of 35gbp any fee. the email of the CEO.. who happens to be the lead thief is tayo2@skynetworldwide.com.ng . His name is Tayo Ogumdare.
        ASK HIM THE BASES FOR THE CHARGES OF A PARCEL OF 35 POUNDS… nonsense

  57. I really don’t understand why ASOS is using Skynet for delivery now, the prices are outrageous from the less than 1k I usually pay at Nipost for pick up. Please what can I do to have my order delivered by Nipost and that those scammers, Skynet . I’m so pissed ! I’ve never experienced this with ASOS.

  58. Hey Guys.
    I’ve been helping clients place orders from ASOS at a small fee and ship to them for over a year now. To avoid customs ridiculous fee next time you can place your order through me. I’ve placed over 100 orders over $1000 for my clients on ASOS. I can be reached on twitter & Instagram @Nisfornora

    All my reviews are posted on my page. So you’re 100% sure your money is safe with me.

    You can teach me on either of my social media platforms.

    Also if you’re having issues getting your packages from skynet. You can hit me up I might be able to help as i have the majority of the contacts of the staff. [ I cannot do this for everyone pls, just a select few]

    Slay with stress! Ship through me today 🙂

  59. I ordered items worth 208 pounds and paid for express shipping and my package was sent through DPD but I have been tracking it since yesterday and it show “parcel is being processed through Customs clearance” please I need to know what to do. Thanks

  60. I placed two orders on ASOS. And today my ASOS app got disabled/blocked. The second order got canceled. But I don’t know whether the first order is cancelled also. I Went to sky net to track my first order and nothing or no update is showing. I’m worried. This order has been placed since Thursday.

  61. when you get any outrageous bill I think the best way is to bombard the MD of the Nigerian thieving skynet with emails and ask him exactly why he is trying to rip off people. his email is tayo2@skynetworldwide.com.ng

    MAYBE by the time he sees people are not happy with the amount of buffoonery he and his people are putting up here in nigeria he might decide to change

  62. I placed two orders on asos (worth $46 and $79) and their estimated dates of deliveries were 25th and 26th April 2019 and am yet to receive any. I’ve been to the post office a couple of times and was told they didn’t receive my parcels, I had to track the orders only to discover they are on hold- customs – pending duties and tax payment. Its obvious skynet is handling it but no one has contacted me yet. How do I go about retrieving my orders from skynet or better still return them back to asos if skynet imposes charges on me?

  63. Hi, I want to return an item to asos, weighs about 0.3kg, does anyone have an idea how much nipost charges for returns, for some reason I’m scared they’ll charge me terribly

  64. It’s a shame that ASOS refuses to take immediate action in kicking out skynet. Honestly I don’t understand it. It’s almost like they don’t care about customers’ complaints after all, they got their payment.

    Skynet won’t even send me my parcel after paying their ridiculous fee for an order of 80usd!!they didn’t even acknowledge my mails or payment!! I am never buying from ASOS again.

  65. Hi guys when you place an order as express delivery. Do you add the £20 shipping fee to the total that doesn’t go over the limit or just the order total without the shipping fee.

  66. please o at what lowest price range can you buy so your package can be sent to nipost without getting to SKYNET or withhold by the custom, charges i recieved on my email to pay this morning is not funny at all.. need answer please i pay in dollar.

  67. Hey, anyway u know anything about sportsdirect orders. Usualybus to be dhl and had no problems, but they have changed to dpd and they don’t have any contacts in abuja I can access. I see the Aramex link, still nothing concrete in abuja to contact..

  68. I was also charged customs duty by skynet and even after I paid before they delivered my parcel was war.
    Complained bitterly to ASOS about skynet but no change. Just place another order informing them that I don’t want a repeat they said they have no way of contacting skynet or investigating. Imagine
    Never had this issue with aramex

  69. Pls i ordered stuff worth 50pounds. Skynet sent an email todayto pay 4700naira as customs. Todayis also my estimated delivery.

    So are u guys saying skynet is legitimate? And i have to pay this money to get my order?. I have not ordered asos since 2017 wish i knew of this new development before ordering. I was so used to the pick up from post offce. Pls advce do i pay the 4700?

    • They are legit and you have to pay. Next time, make bulk orders and just pay for express shipping. See the article for max order total to avoid custom fee after paying for express. Aramex will deliver to you.

  70. I was mad shocked when Skynet emailed me to pay #5,000 on an item of £40 or so. I quickly paid because this was around the amount I got as discount (luckily) when I was checking out on ASOS.

    The package I bought last year was delivered to me by Tranex.

    Wish I knew this before hand. I wouldn’t have ordered.

    Please what can we do to stop this Skynet people? this is bad market for ASOS and is not good for Nigerian customers.

  71. did anyone recieve the mail before?

    any orders since then? have they really changed their ways?

    Dear ASOS Customer

    You would have noticed a sharp increase in the custom duty invoices you recently received in respect of your orders from ASOS and the delays in custom clearing and delivery.

    We would like to apologise for not sending you this communication earlier to explain to you this development.

    Our company is aware of this problem and the burden on our customers and as a responsible company, we will like to shed light on this for the understanding of our valued customers.

    On the 10thJune 2019, the FGN through the Central Bank of Nigeria started the implementation of a new exchange rate policy on import and export transaction. The exchange rate of Naira to US dollars was increased from N306 to N326 for imports into and exports out of Nigeria. The Nigeria Custom Service have started the implementation of the policy in all the ports of Nigeria. The attendant impact of the policy is the increase in duty payable for all import to Nigeria.

    Apart from the above, another major reason for the increase is the new drive for high revenue by the Nigeria Custom. The ASOS shipments were previously rated as non-commercial items (personal effects), but in the last one month, The Nigeria Custom have been insisting on using 20% custom duty valuation, plus 5% Vat and other charges such as 7% Surcharge, 1% CISS and 0.5% TLS (ECOWAS Levy) to calculate the import duty payable. As a law abiding company, we cannot but pay.

    Due to the fact that we understand the effects of high custom duty on the customers, we have made presentations to the relevant authorities on the need to revert back to the old duty rate. We have made significant progress with the authorities and this is already yielding results.

    We therefore want to assure you that the current charges you experience will come down drastically in the coming days as all processes have been in put in place to ensure that. We therefore seek your understanding and plead that you bear with us while we sort out the current shipments that are delayed in Customs due to this.

    Thanks for your continuous patronage and understanding.

  72. hey guys. . .i placed three orders on Asos and my orders were sent through skynet . .i tried tracking one of the order and i keep getting a reply that there is no info on the location of my order. as for the other two , i got a mail from skynet to pay an outrageous sum of 9,800 and 11100 naira .i just want to find out if after paying i would receive my order. i am currently in rivers state. Bonny island to be precise . as for the order without tracking details please how do i go about it. .

  73. I just got charged a ridiculous amount by this same Skynet. I normally received my item through post office. I dont know why they are sending it through this Skynet. Which way forward? Do they deliver to people in Abuja too?

  74. I ordered about 95GBP on ASOS and skynet sent me an e-mail to pay N6,900 customs charges. I am surprised as I wasn´t expecting that given that the order is less than 200GBP

  75. Please as any one ever experienced an empty delivery before? I order 3 wristwatches from Asos only to found 2 wristwatches and an empty container of the third one with manual inside. I’ve called Aramex they gave no positive response . Sent mail to ASOS too no response yet. Can any one help please?

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