Globacom is the second largest network provider in Nigeria, in terms of numbers of subscribers (only second to MTN). More often than not, as Glo mobile users, we require the services of the customer care agents. These services range from lodging of complaints to making enquiries about airtime and data packages among others. In this article, we are going to be providing you with the “easy ways to contact Glo customer care”.
There are many ways through which you can easily contact Glo customer care. We have outlined some of the easiest ways for you.
Glo Customer Care Number
Putting a call through to the Glo customer care line is the conventional (most used) method of reaching out to the Glo’s customer care unit, to make enquiries and lodge complaints. However, upon dialling the number, you will be put on hold for a few minutes, before a customer care agent picks your call to provide answers to your queries. Speaking to a customer care representative is absolutely free.
To reach the customer care of Glo, follow the steps below:
- Dial 121 or 200, if you are calling directly from a Glo number.
- Dial 08050020121 or 08050020200, if you are calling from another network within Nigeria.
- Dial +2348050020121 or +2348050020200, if you are calling from outside Nigeria.
By dialling any of these numbers, you are guaranteed access to some pre-programmed information. However, you’ll need to exercise some patience to speak to a customer care representative.
Contact Glo Customer Care on Facebook
Today, many of us now use social media to pilot through our daily activities. So if you don’t want to go through the stress of calling the Customer Care line, you can easily send them a message via Glo official Facebook page. A representative will reply to you in a matter of minutes (or few hours).
Contact Glo Customer Care on Twitter
You can also make your enquiries or complaints via the official Twitter handles of Glo customer care. Follow @GloCare or @Glo World, and tweet or send a DM, detailing your queries or complaints. A customer care representative is always available to reply to your tweets and DMs.
Contact Glo Customer Care via your Nearest Service Centre
Glo, as a customer-oriented mobile network, has customer care centres (GloWorld) in every major city, across the 36 States of Nigeria and the FCT. You can easily walk into any of the GloWorld branches close to and lodge your complaints (or make your enquiries). There are customer care representatives, who will attend to your needs. Check out the addresses of all Gloworld offices/outlets here, and note down the one(s) closest to you.
Note: Most of the Gloworld offices open by 8am and close by 4pm or 5pm.
Many of us find convenience in the “professionality/formality and privacy”, which email provides. Glo recognizes this and provides email platforms, through which you can easily lodge your complaints or make enquiries by sending an email to either of these email address: firstname.lastname@example.org or email@example.com. A customer service representative will send you a reply mail in no time.
You can also post your queries and complaints via the post office. To do this, simply write your letter, detailing your enquiries or complaint(s) (to be addressed to the Customer Care Manager/Head) and send to this address:
Mike Adenuga Towers,
Adeola Odeku Street,
Victoria Island 23401, Lagos,
Glo: Rule Your World