Easy Ways to Contact Glo Customer Care in 2019

glo customer care

Globacom is the second largest network provider in Nigeria, in terms of numbers of subscribers (only second to MTN). More often than not, as Glo mobile users, we require the services of the customer care agents. These services range from lodging of complaints to making enquiries about airtime and data packages among others. In this article, we are going to be providing you with the “easy ways to contact Glo customer care”.

There are many ways through which you can easily contact Glo customer care. We have outlined some of the easiest ways for you.

Glo Customer Care Number

Putting a call through to the Glo customer care line is the conventional (most used) method of reaching out to the Glo’s customer care unit, to make enquiries and lodge complaints. However, upon dialling the number, you will be put on hold for a few minutes, before a customer care agent picks your call to provide answers to your queries. Speaking to a customer care representative is absolutely free.

To reach the customer care of Glo, follow the steps below:

  • Dial 121 or 200, if you are calling directly from a Glo number.
  • Dial 08050020121 or 08050020200, if you are calling from another network within Nigeria.
  • Dial +2348050020121 or +2348050020200, if you are calling from outside Nigeria.

By dialling any of these numbers, you are guaranteed access to some pre-programmed information. However, you’ll need to exercise some patience to speak to a customer care representative.

 See also: How to Stop Glo Data Auto Renewal within Seconds

Contact Glo Customer Care on Facebook

Today, many of us now use social media to pilot through our daily activities. So if you don’t want to go through the stress of calling the Customer Care line, you can easily send them a message via Glo official Facebook page. A representative will reply to you in a matter of minutes (or few hours).

 

Contact Glo Customer Care on Twitter

You can also make your enquiries or complaints via the official Twitter handles of Glo customer care. Follow @GloCare or @Glo World, and tweet or send a DM, detailing your queries or complaints. A customer care representative is always available to reply to your tweets and DMs.

 Don’t miss: How to Check Credit Balance on Glo Network the Fastest Way

Contact Glo Customer Care via your Nearest Service Centre

Glo, as a customer-oriented mobile network, has customer care centres (GloWorld) in every major city, across the 36 States of Nigeria and the FCT. You can easily walk into any of the GloWorld branches close to and lodge your complaints (or make your enquiries). There are customer care representatives, who will attend to your needs. Check out the addresses of all Gloworld offices/outlets here, and note down the one(s) closest to you.

Note: Most of the Gloworld offices open by 8am and close by 4pm or 5pm.

 

E-mail Contact

Many of us find convenience in the “professionality/formality and privacy”, which email provides. Glo recognizes this and provides email platforms, through which you can easily lodge your complaints or make enquiries by sending an email to either of these email address: customercare@gloworld.com or corporatecare@gloworld.com. A customer service representative will send you a reply mail in no time.

Related: Lowest Call Rate in Nigeria in 2018 for 9Mobile, Glo, MTN and Airtel

You can also post your queries and complaints via the post office. To do this, simply write your letter, detailing your enquiries or complaint(s) (to be addressed to the Customer Care Manager/Head) and send to this address:

Mike Adenuga Towers,

Adeola Odeku Street,

Victoria Island 23401, Lagos,

Nigeria.

Glo: Rule Your World

Posted by Kunle Okenla

Widely-acclaimed WRITstitute. Researches everything and anything from Hell’s Kitchen to Heaven’s Gate. Also eats beans and plantain for a living. Ex sadist, Pro-Humanity. Twitter addict and Soccer United Fan. Chief Idea Officer, Busayo Cole. Find me on Facebook.

9 comments

  1. Please the staff of the Glo office at Lagos bus stop in Port Harcourt township should be called to order. Chioma and co in that office are chasing away customers by extorting #1200 from customers to upgrade their sim to 4G. I’ve upgraded my Airtel and Mtn sim without paying anything but Glo is charging for it which is too bad for a strong and reliable network like them. The entire staff in that office should be investigated because this is fraud.

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  3. I bought a glo sim but whenever I recharge and i used it to call two numbers u deduct all my credit.how can you help me with it

  4. Its been months since i started subscribing to a mini data plan and the bonus wasnt bad….until last few weeks whereby the data bonus is 32.mb or 12.mb, pls for heaven sake, am i to browse anything with that ?
    Kindly rectify this wrongs!
    Many thanks

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  6. Whom it may concern
    I Oluwatoyin with mobile number, being having issues with my data plan, it keep exhausting without using it or sharing any other person with hotspot, I only use this data on my WiFi with only one phone which I mange the data and I have subscribe 1000 Naira card which gives me 2gb twice today and it has being exhausting with me using it, I don’t know what’s wrong with this number or the service. I manage my data plan and when I subscribe for this data plan before it took me for over 5 day’s before exhausting but since last night it only taking 2 hours on my phone before exhausting. I need my number to be checked thanks
    Thanks
    Oluwatoyin

  7. my name’s Olawale, your staff at one ilewo in Abeokuta are extorting #1000 for ordinary sim swap. we are been treated badly in Abeokuta kindly comes to our rescue. tomorrow am going there also for it, if it extortion is it continue am done with glo and people around me in Abeokuta.

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